Refund Policy — SoarVid
2026/10/07
Within 7 calendar days after each successful charge, you may request a refund if none of the credits granted for that charge have been used. Send your account email, transaction ID and reason to support@soarvid.com. Do not send card numbers. We check the transaction and credit ledger; pending generation tasks must be resolved before deciding whether credits are unused.
Used credits are normally not refundable under this voluntary policy. Duplicate charges, billing errors and a verified service failure are evaluated separately. Mandatory consumer cancellation, withdrawal and refund rights under applicable law are preserved. This policy does not assume those rights are waived merely by accepting the terms or starting generation.
Canceling renewal stops future monthly charges, with access continuing until the end of the current paid period. It does not automatically refund an existing payment. Cancel through Account settings → Billing → Manage subscription (Waffo customer portal), or contact us for assistance. Subscription credits expire at period end and do not roll over.
Eligible monetary refunds are processed through Waffo Pancake to the original payment method where supported. Arrival time depends on the payment provider and bank. Refunded payments revoke the associated credits, including compensation credits derived from them. We will communicate the decision or request additional information by email.
A failed generation that cannot deliver a result follows the generation credit release/compensation process. Returning generation credits is distinct from returning a subscription payment. Safety-blocked content is not delivered. You can appeal a safety decision using the Acceptable Use Policy contact channel.